Contact

How can we help?

Sheetzer is operated by Sheetzer. Use the support details below for product questions, privacy requests, rights concerns, security reports, or billing questions.

Helpful details

Include the page or feature involved, what you expected, what happened, and the browser/device you used. For a conversion problem, describe the image type and settings rather than attaching a personal or confidential image unless an attachment is genuinely needed.

Privacy and rights requests

Use a clear subject such as “Privacy request” or “Rights concern.” Explain what you are asking Sheetzer to review. More information may be needed to identify relevant email or server records, but do not send government identification or other sensitive documents unless Sheetzer specifically explains why they are necessary and provides an appropriate method.

Security reports

Use the subject “Security report” and begin with a concise description of the affected page and potential impact. Do not access other people's information, disrupt the service, or send secrets, exploit payloads, or personal images in the first message. Sheetzer can arrange an appropriate follow-up if more detail is needed.

Billing

For Paddle purchases, Paddle is the authorized reseller/Merchant of Record and handles payment processing, applicable taxes, receipts, recurring billing, cancellation billing actions and payment refunds. Use Paddle buyer support for Paddle payment help, or contact Sheetzer for product/account help. Never send a full card number, card security code, password, private key or authentication code.

Before emailing

• Review the converter's on-page guidance for supported formats and file limits.
• Read the Privacy notice for local image processing and browser preferences.
• Read the Terms before using output with a laser, CNC machine, plotter, or other equipment.